Resident's Info

We hope that your stay with us will be pleasant and memorable. This introductory information was developed to acquaint you with our community. In every community, it is necessary to establish a framework in which each resident’s rights and responsibilities are clearly outlined.

Upon checking in, a copy of your Rental Agreement, house rules and any other applicable documentation was provided to you. Please read through these carefully. If you need further clarification, we would be happy to assist you. Please inform us of any malfunctions, breakdowns, leaks or other problems that might arise — we will respond in a timely and professional manner.

General Policies

Rent must be paid in full on or before your due date as written in paragraph 6 of your Rental Agreement. Ala Wai King Apartments accepts pre-printed, local personal checks, money orders, cashier’s checks, traveler’s checks and cash. We do not accept out-of-state checks or credit cards for payment. If you try to pay with an out-of-state check, it will be returned to you. If a resident has issued a bad check in the past, we will no longer accept personal checks from that resident. Failure to pay rent on time, or having your personal checks returned for insufficient funds or any other reason, will result in additional late and legal fees being charged to you.

Security deposits may not be used to pay rent under any circumstances. Your security deposit will be returned to you after successfully checking out, minus any charges against it (see paragraph O of the Standard Terms of your Rental Agreement), within fourteen (14) days. Security deposits may not be used for your last month’s rent.

The Inventory Form is very important, as it will be used in checking you out of the property. Any damaged or broken items not listed on the inventory form at check-in will be assumed to have been caused by you, and you will be responsible for the repair or replacement of such items.

Insurance for your personal belongings is strongly encouraged. Ala Wai King Apartments’ insurance policies do not cover your personal property under any circumstances, and we are not responsible for any damage or theft of your personal belongings. A Renters’ Insurance Policy is highly recommended, is easily and inexpensively obtained, and will protect you from loss. If you need assistance obtaining Renter’s Insurance, please let us know.

General maintenance of the apartment is your responsibility, as written in paragraph Q of the Standard Terms of your Rental Agreement. This includes the exterior side of the windows, door and air conditioner.

Periodic inspections will be made by Ala Wai King Management to protect your interests, as well as to inspect and maintain the property’s plumbing, electrical, appliances and other facilities. Inspections generally take thirty minutes to an hour, but may be longer if problems are found. A video or photos may be taken to provide an image record at the time of inspection.

Telephone Usage

Remember: all local and toll-free calls are free. Any toll charge calls (411, outer islands, mainland, international) must be paid for within one week, regardless of whether you receive a bill. We ask that you log off any dial-up internet services when you are not using them. Outgoing and incoming lines are limited. Rates for long distance range from $0.78/minute for outer islands and mainland US, to $4/minute for international calls.

• Room to Room — Dial 3 + room #
• Local Calls — Dial 9 + local #
• Long Distance, Toll Free — Dial 9 + 1 + area code + phone #
• International — Dial 9 + 011 + country code + area code + phone #

Emergency Procedures

Emergency Number: 951-3381. Please call and follow the directions on the answering service — someone will return your call as soon as possible. From your room, you can dial 381.

• Fire: call 911 immediately. If possible, use the fire extinguisher or fire hose located on each floor. After everyone is safe, call the Property Manager at 951-3381.
• Natural disaster: listen to radio or TV and follow their directions. If there is damage to your unit or the building, call 911, then let the Property Manager know at 951-3381.
• Water leaking: find the water shut-off valves (usually under each sink and by each toilet) and turn off the water. If it continues to leak with the valves off, call the Property Manager immediately. Clogged toilets and bathtubs are NOT considered emergencies — it is your responsibility to clear clogs you may have caused, and to clean up any water immediately.
• Appliance breaks down: generally not an emergency. Refrigerators or hot plates that stop working after hours must wait until the next business day for repair. Do not use sharp objects to defrost your refrigerator.
• Power out in your unit only: the circuit breaker may have tripped, often from using too many appliances at once. Call the Property Manager at 951-3381 for instructions.
• Power out everywhere: let the Property Manager know at 951-3381. Door locks are not affected by power outages; stairwell gates may be affected by an extended outage.
• A/C not working: an inconvenience, not an emergency. The circuit breaker may trip on extremely warm days — call the Property Manager for instructions.
• Disturbance: call 911 and ask for police assistance (you may do this without giving your name or address). Please also call the Property Manager at 951-3381.
• Break-in or damage: call the police first and meet them downstairs. Contact the Property Manager to change locks if your keys were compromised or to help secure your unit.

Please use your best judgment and common sense when any problem occurs, and feel free to call us during business hours with any questions.

Resident FAQ

Resident Move-Out Information

You should return the unit in the same condition as when you moved in, taking into consideration normal wear and tear. You may sign out cleaning apparatus (vacuum, mop and bucket, scrub brush) from the office during normal business hours; cleaning agents are your responsibility.

At the scheduled time, our Property Manager will inspect your apartment against its condition at move-in. There is no "second chance" to repair, replace or clean afterward. If there is any disagreement, the signed Inventory Sheet will be treated as correct. A standard cleaning fee (per your Rental Agreement) will be automatically deducted, along with the sample deductions below.

These amounts are a guideline only and may be subject to change. This list is not all-inclusive; if your deposit does not cover all damages and costs, you will be billed for the extra amount.